JOB TITLE:  RECRUITMENT CONSULTANT (PERM ROLES)

REPORTING TO:  General Manager

LOCATION: Slough

START DATE: 

RECRUITING MANAGER:

WORK LEVEL: 2/6
SALARY BAND: £18 - 24k per annum

ROLE SUMMARY:

This role ensures the continuing success and growth of the organization by building a profitable candidate and client portfolio; securing vacancies and placing top quality candidates.  This role takes every opportunity to maximise business and profits by employing known sales techniques.

This role has the following responsibilities:

• Build and maintain lasting customer relationships, ensuring daily/weekly contact with all key contacts/stakeholders.
• Work closely with candidates building lasting relationships and improving retention.  Manage candidate performance, dealing with performance and statutory provisions
• Take responsibility for day to day issues with customers and candidates.
• Maintain in-depth knowledge of customers business, infrastructure, key contacts and stakeholders, specific requirements, terms of business and service level agreements, training needs, associated documentation and audit standards and results
• Ensure customer sites/requirements meet company and statutory requirements and audit regularly keeping accurate records.
• Measure ongoing satisfaction against expectations, report findings and produce action plans to deliver sustainable and consistent improvement
• Monitor market place for competitors activity benchmarking our standards and proposing changes to senior management
• Identify opportunities to increase business, increasing departmental profits and profitability in line with company targets.
• Meet order requirements and fulfillment levels, checking accuracy and approving final invoices/adjustments and ensuring efficient candidate utility against legislative standards (WTR). 
• Support departmental Resource Assistant, monitor performance and keep GM informed.  Contribute to appraisal process providing feedback.
• Produce comprehensive departmental KPI data, measuring revenue, turnover, hours, retention, efficiency, productivity, fulfillment, satisfaction, profitability, compliance
• Coordinate and lead customer audits, ensuring high standards are met and maintained and closing out actions.
• Monitor long standing accounts, track review dates and ensure adherence to SLA
• Ensure all documentation is accurate and up to date with controlled document practice

CURRENT SCALE AND AUTHORITY OF THE ROLE:

• Responsible for operational activity from 1-3 months ahead.
• Confidential/sensitive information about the organization and external clients
• Current portfolio of 10 hotel accounts with estimated annual turnover of £1.5m
• Approximately 150 candidates within division

SPECIAL FEATURES OF THE ROLE:

• Extensive travel across client base
• Flexible working hours/days required
• Liaising with clients and candidates out of hours

QUALIFICATIONS AND EXPERIENCE/SKILLS AND KNOWLEDGE REQUIRED FOR ROLE:

• Excellent customer service skills
• Exemplary spoken and written English language skills
• Solve problems and provide practical solutions

• Good sales and presentation skills
• Demonstrable experience within hospitality industry
• Demonstrates best practice activities to achieve success in role
• Sound Microsoft office skills and knowledge
• Strong knowledge and usage/utilisation of Goldtime system (internal candidates)
• High levels of personal presentation standards, business dress

WHAT WE DON’T WANT

• Blame culture/excuses for poor performance or not hitting target.
• Poor attendance record.
• Confrontational or pushy approach.
• Closed-minded to constructive feedback.

COMPETENCIES:

Goldteam has identified core competencies that are applicable to all roles/levels in the business. These are directly linked to the values of the organisation and reflect the attitudes and behaviours required for the role. The competencies identified will be used to select the successful candidate and measure success.
The competencies for this role are;

• Functional Excellence
• Business Knowledge
• Outstanding Customer Service
• Managing for Profit
• Interpersonal Effectiveness